FAQ
Frequently asked questions
You have questions and we have answers. In the event you don't see your question answered here, don't hesitate to contact us.
- 4.9 from 200+ Google reviews
- Certified trainers since 2004
- Fully insured

Adventure Outings to our private dog ranch
What areas do you service?
We pick up and drop off across 38+ San Francisco neighborhoods. For the full list, please visit our service area page.
How long are the adventure walks?
How many dogs are in each group?
Do you offer pick-up and drop-off?
How often do the walks take place?
What are the requirements for my dog to join?
Does my dog need to be off-leash trained?
What happens if my dog doesn't get along with other dogs?
Are the dogs supervised at all times?
How much do off-leash adventure walks cost?
What counts as a "major holiday" and where can I see the excluded dates?
Major holidays are the U.S. federal holidays we observe each year: New Year’s Day, Martin Luther King Jr. Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Thanksgiving (and the day after), and Christmas & New Year Break (typically Dec 23 to Jan 1). Adventure Outings are not provided on these dates and they are not counted toward monthly subscription packages. The full list of closure dates is in the “Are you closed on holidays?” question under For clients below, and on our Adventure Outings page.
Do you offer package deals or discounts for multiple walks?
What is your cancellation or rescheduling policy?
Do you offer trial walks before committing?
What if my dog has never been off-leash before?
Do you provide training as part of the adventure walks?
Can you accommodate special needs dogs (reactive, shy, senior dogs)?
What happens during bad weather?
What if my dog gets injured or lost during a walk?
Are you bonded and insured?
What is a doggie ranch?
Can I celebrate my dog's birthday at the Doggie Ranch?
Small Dog PlayCare
What are the requirements for attending PlayCare?
Where is Top Dog SF located?
What are the PlayCare hours of operation?
How much does PlayCare cost?
Do you offer overnight care?
What is the staff-to-dog ratio during PlayCare?
Are there outdoor play areas available?
How are dogs grouped during playtime?
What is the procedure in case of an emergency or injury?
Do you offer tours of the facility before enrolling?
What size dogs are allowed at PlayCare?
What is a typical day at PlayCare?
Can I celebrate my dog's birthday at PlayCare?
Puppy Head Start
What is the age range?
What is Puppy Head Start?
What are the requirements for attending?
Where are you located?
What are the Puppy Head Start hours of operation?
How much does the Puppy Head Start program cost?
CGC training & evaluation
What is the AKC Canine Good Citizen (CGC) program?
What is the CGC drop-in prep class?
What are the requirements to attend the CGC prep class?
Do I need to commit to a series of classes?
What skills will my dog learn in the CGC prep class?
How much does the CGC prep class cost?
When and where are the CGC prep classes held?
When do the 8-week CGC courses start?
What is the CGC evaluation?
How much does the CGC evaluation cost?
How do I know if my dog is ready for the CGC evaluation?
Who conducts the CGC evaluations?
For clients
Do you have a client portal?
Yes, Top Dog SF clients get access to our all-in-one client portal, which includes:
- All past and future scheduled services
- Daily photo updates
- Daily report cards
- Direct access to our local Top Dog SF support team, multiple reward-based, force-free (R+) dog training professionals
Do you offer overnight care for clients?
Is there a way to put my account on hold?
Are you closed on holidays?
Working at Top Dog SF
I want to work for you as a dog walker. What do I do?
We’re hiring. Please visit our Work with us page to see what we are looking for and to apply.
We're here to help
Contact us and we’ll be happy to answer any questions you may have. A real human reads every inquiry.