Terms of Service

Agreement to Terms

By accessing or using Top Dog SF’s services, you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you may not access our services.

Services

Top Dog SF provides professional dog training, daycare, adventure outings, and related pet care services in San Francisco and surrounding areas. Our services include but are not limited to:

• Dog walking and adventure outings
• Small dog daycare (PlayCare)
• Puppy training and socialization classes
• Private training sessions
• Canine Good Citizen (CGC) evaluations
• Dog parties and group events

Client Responsibilities

As a client, you agree to:

• Provide accurate and complete information about your dog’s health, behavior, and vaccination status
• Ensure your dog is current on all required vaccinations
• Disclose any known aggression, anxiety, or behavioral issues
• Provide emergency contact information
• Pay for services in a timely manner

Cancellation Policy

We require at least 24 hours notice for cancellations. Late cancellations or no-shows may be subject to a cancellation fee. Please contact us as soon as possible if you need to reschedule.

Liability Waiver

While we take every precaution to ensure the safety of your dog, you acknowledge that:

• Dog care involves inherent risks including potential injury
• Top Dog SF is not liable for injuries resulting from normal dog play or behavior
• You are responsible for any damage caused by your dog to property or other animals
• Emergency veterinary care decisions may be made at our discretion if you cannot be reached

Photo and Video Release

By using our services, you grant Top Dog SF permission to use photographs and videos of your dog for marketing and promotional purposes, including social media, website, and print materials.

SMS/Text Messaging Terms

By opting in to receive SMS/text messages from Top Dog SF, you agree to the following terms:

• Consent: By providing your mobile phone number and checking the SMS consent box, you expressly consent to receive recurring automated promotional and informational text messages from Top Dog SF. This consent is not required as a condition of purchasing any goods or services.
• Message Frequency: Message frequency varies based on your interactions with us, including appointment reminders, promotional offers, and service updates.
• Message & Data Rates: Standard message and data rates may apply according to your mobile carrier’s plan. Top Dog SF is not responsible for any charges you incur from your mobile carrier.
• Opt-Out: You may opt out at any time by replying “STOP” to any message. You will receive a confirmation message and no further messages will be sent unless you re-subscribe.
• Help: For assistance, reply “HELP” to any message or contact us at info@topdogsf.com or (628) 285-3700.
• Privacy: Your phone number and SMS consent status are handled in accordance with our Privacy Policy. We do not share your phone number with third parties for marketing purposes.
• Carrier Disclaimer: Carriers are not liable for delayed or undelivered messages. Delivery is subject to effective transmission from your network operator.

Supported Carriers: AT&T, Verizon, T-Mobile, Sprint, U.S. Cellular, and most other major U.S. carriers. Top Dog SF cannot guarantee delivery to all carriers.

Termination

We reserve the right to refuse or terminate services for any dog that poses a safety risk to our staff, other dogs, or the public. Refunds will be issued at our discretion.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.

Contact Us

If you have questions about these Terms of Service, please contact us at: