Privacy Policy

Introduction

Top Dog SF (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

We may collect information about you in a variety of ways, including:

• Personal Data: Name, email address, phone number, and mailing address that you voluntarily provide when booking services or contacting us.
• Pet Information: Details about your dog(s) including name, breed, age, health conditions, and behavioral information.
• Payment Information: Credit card details and billing information when you purchase our services.
• Usage Data: Information about how you use our website, including IP address, browser type, and pages visited.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send promotional communications (with your consent)
• Respond to your comments, questions, and requests
• Monitor and analyze usage and trends
• Ensure the safety and well-being of your pets in our care

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Service providers who assist in our operations
• Professional advisers (lawyers, accountants)
• Law enforcement when required by law

Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure.

Your Rights

You have the right to:

• Access, update, or delete your personal information
• Opt out of marketing communications
• Request a copy of your data

California Consumer Privacy Act (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you.
• Right to Delete: You have the right to request deletion of your personal information, subject to certain exceptions.
• Right to Opt-Out: You have the right to opt-out of the sale of your personal information. Top Dog SF does not sell your personal information.
• Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising your CCPA rights.

To exercise any of these rights, please contact us using the information below. We will respond to verifiable consumer requests within 45 days.

SMS/Text Messaging

When you opt in to receive SMS/text messages from Top Dog SF, you consent to receive recurring automated promotional and informational text messages at the mobile phone number you provide. Message frequency varies. Message and data rates may apply depending on your mobile carrier plan.

How to Opt-Out: You may opt out of receiving SMS messages at any time by replying “STOP” to any message you receive from us. After you send “STOP,” we will send you a final confirmation message. You will no longer receive SMS messages from us unless you opt in again.

Need Help? Reply “HELP” to any message for assistance, or contact us at info@topdogsf.com or (628) 285-3700.

Consent Not Required: Your consent to receive SMS messages is not a condition of any purchase. You can still use our services without opting in to SMS communications.

Carriers Supported: Messages are sent via standard SMS technology. Supported carriers include but are not limited to: AT&T, Verizon, T-Mobile, Sprint, and most major U.S. carriers. Top Dog SF is not liable for delayed or undelivered messages.

Do Not Sell My Personal Information

Top Dog SF does not sell, rent, or trade your personal information to third parties for monetary consideration. We only share information as described in the “Information Sharing” section above.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your California privacy rights, please contact us at: